Community Memorial Health System

  • *Concierge

    Job Location US-CA-Ventura
    Posted Date 1 day ago(10/17/2018 2:25 PM)
    Job ID
    2018-3801
    # of Openings
    1
  • Overview

    Community Memorial Health System is a community-owned, not-for-profit organization that consists of two hospitals and 15+ community clinics including family-practice, urgent care, our residency program, and several specialties within Ventura County. We are fully accredited by Det Norske Veritas (DNV), licensed by the California Department of Public Health and ISO 9001:2015 certified. 

     

    Located close to the beach, just 60 miles north of Los Angeles, is Community Memorial Hospital. Our 242-bed, acute care facility, is committed to providing quality patient care in an environment that promotes clinical excellence and innovative leadership.

     

    Ojai Valley Community Hospital, an affiliate of Community Memorial Hospital is a 25-bed general acute care facility designated as a Critical Access Hospital with a distinct part 66 bed skilled nursing facility. OVCH provides inpatient, outpatient, and skilled nursing services for mostly primary and secondary care needs.  In addition, we operate a 24-hour standby emergency department. 

     

    CMHS offers some of the best benefits in the industry, along with great career choices, training, and leadership development. At our facility, our employees share their enthusiasm for life as well as for helping others. As you balance your work life with your other passions, we're there for you every step of the way.

     

    CMHS offers excellent benefits, such as Medical, Dental, Vision, Life, and AD&D insurance. We also offer a comprehensive 403(b) retirement plan, flexible spending accounts, paid time off, and a variety of other great benefits.

     

    If you are interested in joining teams that meld quality care and compassion to create an environment of excellence, please take a moment to discover more about what it's like to work at Community Memorial Health System.

     

    “We are an AA/EEO/Veterans/Disabled Employer”

    Responsibilities

    Concierge - One (1) Full-Time Position Available 

     

    Position Overview:

    Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those entering the hospital and serves as a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by working directly with our teams in Admitting, Valet, Auxiliary and Security.  The concierge demonstrates superb customer services standards while engaging individuals and assisting them with a caring and compassionate demeanor during their visits to CMHS.  The Concierge also educates and is able to transfer these customer service skills to other staff.  This is a mobile positon throughout the facility who utilizes mobile devices to facilitate service requests.

    Qualifications

    Required:

    • High School Diploma or equivalent (GED)
    • Two (2) years of experience in a guest relations/customer service position in a professional environment
    • Bilingual in English and Spanish
    • Excellent written, verbal and oral communication skills
    • Ability to operate mobile devices and computers

    Preferred:

    • Bachelor’s Degree in Communications or other related
    • Four (4) years of experience in a guest relations/customer service position in a professional environment
    • Multi-language skills including English and Spanish

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